Skip to main content
WHAT WOULD YOU LIKE TO DO?
IF A PARTICIPANT WANTS TO CANCEL THEIR APPOINTMENT, PLEASE ASK THEM TO RESCHEDULE AND CHOOSE OPTION 2. IF THEY CANCEL AND REFUSE TO CONTINUE, CHOOSE OPTION 5.
Register a new participant
Reschedule a cancelled, upcoming or missed appointment
Schedule an appointment to finish a partially completed phone survey
Change an existing participant’s survey mode (Web to Phone / Phone to Web)
Cancel an appointment with no new day or time (Refusal)